Effective Date: October 2025

At ACE Agency, your privacy matters to us. We are committed to safeguarding the personal information you share with us and ensuring it is handled responsibly and securely. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for insurance or investment-related services.

1. Information We Collect

We may collect limited personal information that you voluntarily provide, such as:

• Contact details — your name, phone number, and email address
• Inquiry information — details you share through our contact form or quotation requests
• Technical data — such as your IP address and browser type (collected automatically for analytics and website performance)

We do not collect or store any payment, banking, or credit card information on our website.

2. How We Use Your Information

Your information is used strictly for:

• Responding to your enquiries or quotation requests
• Communicating with you regarding our services or products
• Assisting with insurance or investment-related matters
• Improving our website and service experience
• Complying with applicable laws and regulations

3. How We Protect Your Information

We use appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. Your personal data is only accessed by authorized staff and used solely for legitimate business purposes.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share necessary information with:

• Insurance partners or providers for quotation and policy processing (only with your consent)
• Regulatory authorities if required by law

All third parties are required to handle your information securely and in accordance with this Privacy Policy.

5. Cookies and Analytics

Our website may use cookies and analytics tools to help us understand how visitors use the site and to enhance your browsing experience. You can choose to disable cookies in your browser settings, but this may affect certain website functions.

6. Your Rights

You have the right to:

• Access and review the personal data we hold about you
• Request correction of any inaccurate information
• Withdraw consent for us to process your information (subject to legal obligations)

To make such requests, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

ACE Agency
📞 Phone: 012-343 6362
📧 Email: aceagency1388@gmail.com